Refund policy
At Shaar, we want you to feel confident in your purchase. If something isn't right with your order, we're here to help.
30-Day Return Policy
We accept eligible return requests within 30 days of receiving your order.
To qualify for a standard return, your Shaar product must be:
- Unopened and unused
- In its original packaging
- In the same condition as received
- Accompanied by proof of purchase
How to Start a Return
To request a return, please email support@shaarofficial.com with your order number and reason for returning the product.
Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not send products to any fulfillment center or warehouse without receiving return instructions from Shaar. Returns sent without prior authorization may not be accepted.
Returns sent without prior authorization may not be accepted.
Opened or Used Products
For hygiene and product quality reasons, we generally cannot accept returns of opened or used hair styling products for a change of mind.
This restriction does not affect your rights if a product arrives damaged, defective, incorrect, or if applicable law requires another remedy.
Damaged, Defective, or Incorrect Orders
Please contact us promptly at support@shaarofficial.com if your order arrives damaged, defective, or incorrect.
Include your order number, a description of the issue, and photographs if available.
We will review the situation and provide an appropriate resolution, such as a replacement or refund, at no additional cost to you where required.
Return Shipping
For approved returns of unopened and unused products due to a change of mind, customers are responsible for return shipping costs unless otherwise stated or required by law.
We will provide return instructions after approving the request.
For damaged, defective, or incorrect products, Shaar will cover reasonable return shipping costs when a return is necessary, or arrange an appropriate replacement or refund at no additional cost to the customer, in accordance with applicable law.
Exchanges
We do not currently offer direct exchanges for change-of-mind purchases.
If your return is approved, you may place a new order for the product you would like.
Refunds
Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days, subject to applicable law.
Your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact support@shaarofficial.com.
Orders Purchased Through Amazon
Orders purchased directly from Amazon.com must be returned through Amazon's applicable return process.
For orders placed through shaarofficial.com, please contact Shaar directly, even when Amazon fulfills the shipment.
International Returns
International returns and cancellation rights may vary by destination. Where applicable consumer protection laws provide additional rights, those rights will be honored.
Contact Us
Email: support@shaarofficial.com
Location: New York, United States
Thank you for choosing Shaar.