Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@shaarofficial.com.. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@shaarofficial.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shaarofficial.com.
Based in New York, USA
How long does shipping take?
U.S. standard shipping typically takes 5–7 business days.
Express shipping options are available at checkout.
Do you offer free shipping?
Yes — we offer free Shipping U.S. shipping on orders over $55.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking email with real-time updates.
🧴 Product Questions
What hair types is this product for?
Our formula is designed to work with most hair types including straight, wavy, curly, and textured hair.
Will it make my hair greasy?
No — the formula is designed to provide hold and texture without leaving a heavy greasy feel.
Is it sulfate or paraben free?
Yes — our formula is free from sulfates and parabens.
Does it wash out easily?
Yes — the product washes out easily with regular shampoo.
Is it safe for daily use?
Yes, our formula is made for everyday styling.
How much product should I use?
Start with a small amount and add more as needed depending on your hair length and desired hold.
Does it work for thick hair?
Yes — the formula was designed to provide control and texture even for thicker hair types.
What finish does it give?
Provides a natural finish with texture and flexible hold.
🔥 Brand / Trust Questions
Where is Shaar made?
Shaar products are carefully developed and packaged in U.S with quality ingredients to deliver premium performance and everyday confidence.
Why did you create Shaar?
Shaar was created from a personal journey with hair, confidence, and finding products that actually perform without compromising quality.
💳 Returns & Support
What is your return policy?
Due to the nature of cosmetic products, we cannot accept returns on used or opened items.
If your order arrives damaged or incorrect, contact us within 30 days and we’ll make it right.
How can I contact support?
You can reach us anytime at support@shaarofficial.com